We all know the importance of customer in business – the customer is important to all types and all sizes of businesses. The customer is one boss we all must try to please – he pays our salaries, meets our daily needs, puts our children to school, pays our medical bills, and provides several other amenities to us so that we lead a happy and comfortable life. Customer service starts with the ability to listen to the customer and find out through polite questioning what he/she needs or wants. Customer service and contact with a client mean that the customer will be heard, and his/her problems will not go unanswered or ignored. It also means getting to know your client, his/her likes-dislikes, ideas, background, etc.
Here’s what Bill Gates, American business magnate and co-founder of Microsoft, has to say on customer centricity:
WHAT DO YOU THINK?
Let me know in the comments section.
In this ongoing series #GreatMinds on my blog, I am shining a spotlight on the important ideas that some very successful people keep talking about in their public life.