Dear Entrepreneur – after you have completed the implementation of your business idea/plan – you wear a different hat. You are now a business owner and should work towards profits and wealth creation by creating, communicating, and delivering value to all your stakeholders. Leave no stone unturned to ensure that you deliver an excellent operation performance on these 5 operational performance criteria, namely, controlling the cost of production, ensuring that you attain the best product and process quality, enhancing the speed of performance (ensuring fast and prompt deliveries), building flexibility and dependability in our dealing with customers. Take good care of your customers, look after their specific needs, and fulfil your commitments and promises to them.
Here’s what Michael Porter, an American academic, has to say:
WHAT DO YOU THINK?
Let me know in the comments section.
In this ongoing series #GreatMinds on my blog, I am shining a spotlight on the important ideas that some very successful people keep talking about in their public life.