Management

7 essentials to get the best from your business team!

As an entrepreneur or business owner, you must adhere to the best business management and operational practices so that you make judicious use of all available physical, financial, human, and informational resources to create products and/or services which satisfy needs and wants of your targeted customers.

To ensure that the above idea turns into a reality, you need to create a proper conversion house or manufacturing/operating facility (like a factory or some other kind of workstation) where the actual conversion of inputs into marketable outputs will take place. 

You must also make sure that you are creating value from your operations and delivering the created value to all your stakeholders – most importantly to customers, employees, and shareholders.      

The above plan will be of no use unless you succeed in mobilising excellent manpower and galvanize them into an effective team. You should also build world class business processes and systems. Building a compelling vision for your organization, and setting goals and objectives matching to your vision will set forth the strategic intent of your organization. 

To get the best performance from your team in terms of enhanced production, productivity, and profits, I suggest that you implement the following suggestions:

Follow Good Management Practices:

While as a leader/manager you must practice all managerial functions like planning, organising, leading, motivating, communicating, coordinating, and controlling – you must all the time focus upon the crucial relationship between planning and control. 

Planning and control are known as Siamese twins of management (I suggest that you read about this concept from the internet). There is a very close link between planning and controlling. A modern enterprise con­tinuously cycles back and forth be­tween planning and controlling. To start with, the manager makes plans and then uses the control system to monitor progress to­wards the fulfilment of these plans. 

The above practice ensures that you always remain on track and avoid any kind of sub-optimal performance in your operations.

If you are implementing a project, the best practices you develop help you avoiding serious cost escalations and timeline slippages.

Build values in your team:

Apart from identifying and positioning best people in the organizational team – you must ensure that you develop important personal and professional values in your teammates – like honesty, integrity, compassion, cooperation, and collaboration.

Your team members must learn to work in multi-disciplinary and cross-cultural environments and should embrace diversity.

They should be active listeners – and not selective listeners.

Practice assertion and affection together: 

Do exercise your managerial authority.

Assert, emphasize, and push your team hard towards challenging goals and targets – but ensuring that you extend adequate consideration and genuine love for each member of your team.

Talk to your team members frequently, understand their personal and professional problems and try to solve these to the extent you can, genuinely address to their apprehensions, anxieties, and fears. While you may talk about their achievements before everybody; talk to them about their mistakes and suggest to them corrective measures only in a private meeting with them (a coffee often does wonders during such a meeting).

Go for Participative Goal Setting:

As far as possible, involve your team members in the process of setting goals for them. I strongly believe that participative goal setting enhances employee engagement. Once members of the team feel that they were involved in the process of decision-making and setting targets — they work on the project wholeheartedly as if they were working on their own venture. Involving employee in goal-setting process also boosts thier motivation up.

Participative goal-setting not only helps team-members to commit to the task completion but also builds their confidence.

Develop a Learning Orientation:

Encourage your team members to continuously follow the path of learning and growth. Ensure that they are provided with necessary support infrastructure to further this objective. Establishing well equipped libraries and reading rooms, arranging masterclasses and expert talks, and presence of in-house counsellors, and mentors can be of great help in furthering this objective.

We should encourage our team members to read good books and biographies to learn from others’ experience.

They may also be encouraged to ask questions and/or interview those persons whose journey had impressed them.

Discipline and Consistency are very important:

Discipline is consistency of action. It is the discipline that keeps us growing – that is the law of consistency. Together, consistency and discipline are the two keys to success in any area of life. You may achieve some goals without them, but when you are chasing bigger goals, you cannot get far without discipline and consistency. Discipline and consistency go hand in hand.

Every member of the team must be consistent and disciplined so that he/she is able to align their contribution to the eventual goals of the enterprise.

Stick On – Do not Quit:

We all have heard the famous proverb – winners never quit, and quitters never win. Train your people to keep struggling, keep trying relentlessly, to never surrender, and to never give up. Businesses will always have ups and downs — therefore, it is important that we maintain an all-time high morale in all our team members so that they are always ready to face any situation or temporary hurdles.

Remember that miracles happen only to those who never give up.

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What makes a Great Business Organization?

Your assessment and choice of the workplace and/or the organisation you associate with will impact the chances of your eventual success in a significant manner.

As we all know – an organisation is a group of people who come together voluntarily to pursue a common goal, have a hierarchy and follow a set of rules. Today, in this post I shall focus upon business organizations only – these could be trading, manufacturing, or service organizations from any domain or vertical of the industry. The central theme of today’s post is to discuss the factors that make an organization a great business organization – to do business with, to join as an employee, to associate as a partner/director, or to collaborate in any other manner, whatsoever.   

This has been a contemporary topic and a lot of published information is already available from secondary sources. The internet is also inundated with such articles. Most importantly, we all know about the existence of a Global Authority – Great Place to Work® engaged in creating, sustaining, and recognizing High-Trust, High-Performance Culture™ at workplaces. Every year, this institution is partnering with more than 10,000 organizations across 60 countries and helping them build a great work culture for their employees.

A great business organisation will strive to build cross-functional teams that work together to design the right people practices. Such an organization will promote the concept of a diverse and inclusive workplace and build a high-trust, high-performance culture. It goes without saying that working at such a company will provide you with unparalleled opportunities.

Leaving aside the in-depth theoretical analysis of a great place to work, I am trying here to build a framework that can be used by all young students aspiring for a new job, young executives aspiring for a better company/job profile, senior professionals, and entrepreneurs who look forward to create suitable forward linkages with great organizations in their larger business/professional interest.

YOUR CHECKLIST IS HERE:

THIS IS THE LENS THROUGH WHICH YOU CAN EVALUATE COMPANIES WITH WHOM YOU WANT TO ESTABLISH A PROFESSIONAL RELATIONSHIP. IN FACT, DURING YOUR INTERVIEWS/DISCUSSIONS WITH YOUR PROSPECTIVE COMPANY, YOU CAN RAISE SEVERAL QUESTIONS FROM THE FOLLOWING LIST TO ENSURE THAT YOU HAVE COLLECTED ALL NECESSARY INFORMATION RELEVANT TO YOUR SITUATION.

  • Read about the company and the business group to which it belongs, about the founders, whole-time directors, and senior management members of the company. Check the track record of the company – how it has performed during the last 5 to 10 years?
  • What is their operating philosophy, value system, ethical core? What kind of respect do these people command among their customers, employees, shareholders, and other stakeholders including society and the Government?
  • How are the corporate management and corporate governance practices at the company? You can glance through few annual reports of the company – particularly the Director’s Report and Auditor’s Report to know the truth. Learn about ethical practices and CSR initiatives of the company. 
How is the company’s ethical core? Is there an effective leadership pipeline?
  • A careful examination of the annual report of the company may give you a lot of idea about the future programs, projects, and investments of the company. It will tell you about growth prospects, portfolio planning, upcoming collaborations, and much more.
  • Assess the leadership potential in the top management. How do people in the senior management take care of executives and supervisors in the middle and lower management levels? Do they build leadership pipelines to develop and train future leaders from within the organization?
  • It may be worthwhile to check the important financial parameters and ratios from the balance sheet of the company to understand the liquidity and financial position of the company.
  • You must look for Sales Volume, Sales Value, EBIDTA/Sales Ratio, Cost of Production, Net Profit, and Cash Flows in particular. Other important parameters and ratios where you can focus your attention are the Current Ratio, Debt/Equity Ratio, Break-Even Point, NPV, IRR, and others. 
Take a look at the company’s financials, pending litigations and its reputation.
  • Besides financials – also look for the other perspectives like learning and growth opportunities, internal business processes, and customer-centric initiatives of the company. These three perspectives along with financials as mentioned earlier will give you a complete idea about the performance of the company.
  • Is the company regular in complying with the requirements of various statutory and regulatory authorities? Also, try to find out about the pending litigations against the company and legal suits initiated by the company. You may have to exercise special care and find such information tactfully. 
  • Are HR practices in the company conducive to the growth and development of employees? How does HR contribute to developing a learning culture in the organization? Does the company have an effective Knowledge Management System (KMS) in place?
Are the HR practices of the company conducive to employee growth?

An exhaustive exercise like the one presented above may not be necessary in every case. You may expand or contract the scope of this exercise depending upon your specific requirement.

If you are a young person wishing to join a company as a trainee or junior employee, your concerns will be different as compared to a person joining at a senior position with fat salary and larger responsibilities. Both of you will have to deploy different lenses to do the analysis. Likewise, an entrepreneur will have a different perspective on this analysis.

However, one thing is important irrespective of the fact that who is doing the analysis: It must be doubly ensured that the company we are going to associate with is fair and honest to all its stakeholders and further that the company operates from an ethical core. 

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The 5 Magic Wands you need for your transformation!

In my roles as a visiting faculty and an adjunct professor in several management institutes for over a decade, I have been preaching my students, entrepreneurs, mentees, and young company executives to develop, among others, the following five essential attributes in their personality so that they can excel in furtherance of their personal and professional goals. I call them “magic wands” because, like in the Disney movie, where the godmother transforms Cinderella for the ball, these can transform you for your professional life.

I did not create these rules, nor did I find them in any book. When I was in my late 20s working as a Project Engineer in one of the large Indian public sector undertaking (PSU), I came across a circular letter from the Chairman of that PSU meant for wide circulation among all the employees across India. The letter aimed at empowering, engaging, and motivating all employees across all offices and operational units of that PSU across India. That day, I had picked these 5 golden rules from our Chairman’s letter and I have been adhering to these since then. Today, almost four decades later, I am sharing the same rules with my readers.

Let me introduce these 5 magic wands to you – these can catapult your life by several notches.

Effectiveness & Efficiency in Action

I have spoken about this before in a previous post. Being effective means that you know what is necessary and important for you to do at any time. However, being efficient means working in the right manner so that you complete the work using minimum resources. Effectiveness means doing the right things, but efficiency refers to doing things right.

Brevity in Expression

Brevity means being concise, using fewer words in speaking, reducing the duration of a speech, and bringing about compactness in expression. But the brevity in expression should not mean a loss of clarity. It is the art of presenting your viewpoint with due economy of words without missing important details. A man of few (impactful) words is perceived as a man of wisdom. 

Firmness in Decisions

Whether a decision is taken in autocratic mode or participative mode, the decision-maker must consider all relevant aspects relating to the implementation of the decision(s) and the impact that the decision is going to have on the organization and its people. However, once the decision has been frozen, the decision maker should not be on the fence and/or get tempted by other distracting views. Unless there are compelling reasons to do so, do not review your decisions. A competent executive must learn to say ‘No’ sometimes.  

Courtesy in Behaviour

I guess it goes without saying, but it is seldom practised. Hence, it remains valuable. One must be extremely courteous in our behaviour to our superiors, peers, and subordinates. We must understand, interpret, and regulate our own emotions as also the emotions of others to improve our behaviour as an individual (attitude and personality), as a team member, and as a team leader.

Tact in Handling Delicate Situations

I have written about an example from my life to demonstrate the importance of this value earlier. There are many situations in our personal as well as professional life that require extreme care and sensitivity in handling and managing them. These situations may relate to estranged family relationships, conflict among partners, an irate customer, your boss being unhappy with your performance, and so one. In all such situations, one must be very tactful, get into other person’s shoes, assess the environmental conditions very well and then only plan his/her move. 


Believe me – these 5 attributes can work wonders and enhance chances of your success as also acceptance of your ideas, contentions, and suggestions by various stakeholders. These attributes could be applied to your daily life, in all personal and professional situations including various events, plans, programs, and projects undertaken by you.

I practice these values daily, and some of these attributes have become second nature to me! Which of these traits is difficult for you to imbibe and what comes easily to you? Let me know what you think!

The 5 Magic Wands you need for your transformation! Read More »

Keep the conversation going!

Recently, I wrote a post (link to the original post) about my boss and how he trusted me and trained me to take a leadership role to resolve a crisis.

I loved watching your comments, reactions and disagreements to the story. Engaging with any case study at this level brings a deeper understanding. I want to take this opportunity to highlight this comment I received on email.

SP is a ‘senior professional’ whose opinion I really respect. As you will read further, SP disagrees with my boss’ (referred to as “PC” in the post) method. Other readers have also reached out to me and discussed their thoughts about this anecdote. As a teacher, I am thrilled that the story invoked such a strong reaction. I also completely understand where SP and other readers are coming from, but I also wanted to clarify PC’s stance.

Here is an excerpt from my conversation with SP on email:

SP: In handling issues of routine crisis, I would have appreciated PC’s approach. However, in the present case, you were dealing with a chemical plant where any failure on your part could have led to dangerous life and death consequences for many. The Bhopal gas tragedy immediately comes to mind. A boss could not have taken the stand that PC did, i.e., hope that you would find a solution. He was playing with the lives of people. I am sorry to disagree with this example since I’ve been both, a post-graduate with an MSc in Chemistry who knows the hazards of chemicals, and an IPS officer who has faced many life and death critical situations!

KAPIL: Thank you very much SP Sir! You have really taken interest and gone through the story considering all issues within and around the story. Your opinion and apprehensions are absolutely in place. In fact, two of my close associates also brought up the question of the hazards and the risk to the lives of people. I now realise that I should have added a paragraph to clarify that this project had no such risks. 

Anyway, let me take a moment to explain this to you, sir… This story is related to a chemical plant where there are no such risks about high-pressure reactions, poisonous gas leaks etc. The worst scenario could have been huge spillage and loss of slurry from filter pans (the big circus-like equipment that occupied an entire floor) which were open to the sky. It could have resulted only in huge financial loss and there was no danger to human lives at all.

Both PC and I were well aware of this, and it was true for everyone working in the plant. The only risk was from handling of concentrated sulfuric acid which was stored in closed tanks and brought to the reactor after adequate dilution. Another occupational hazard of this plant is the exposure to fluorine gas which can cause harm to human bones in the long run.

Sir, as I write this to you, I got to brush up on my chemistry and chemical engineering which I have almost forgotten. It was nostalgic! For over the last 30 years, I have been largely a business and management professional. But, I do hope that my reply clarified any apprehension you had. As an author, I should have touched upon this aspect of the story!

This was a part of a longer discussion we had. It goes to show how a good case study can open itself to so many learning moments.

If you recall the story, PC himself called me within an hour to check on me, without knowing if I had solved the situation or not! When I told him that I was successful, his few words of confidence (“I knew it!”) motivated me. It kept ringing in my ears for years to come! 

As a writer, while communicating the stakes of the situation, I might have caused an unintentional misunderstanding where some of you imagined a tragic alternate ending! Rest assured, the stakes were only financial!  

Let me know your thoughts on such anecdotes that I will continue to share, and let’s keep the conversation going. 

Keep the conversation going! Read More »

Want Success? Leave your comfort zone!

This story is a true event, but I have changed the real names and places in the story for the sake of the characters’ privacy.

In 1975, I was working as a young chemical engineer in chemical process plants. My then- Project Chief deploys a somewhat unpleasant strategy to train me— one of his favourite engineers. In hindsight, I see it as practical training in leadership and troubleshooting! 

I was a part of a project team of 20 engineers from various functional disciplines. We were handling a turn-key chemical project in western India. There were also around 30 plant operators, 20 office staff, and approximately 80 contract workmen. The entire project team consisted of 150 people who were being headed by our Project Chief. I shall address him as PC for the story. 

PC was a renowned professional with over 4 decades of rich experience in project execution, plant operations, troubleshooting, and general management. His general management and administrative skills were extraordinary, and he was often a sought-after person for counsel and advice by many. Although he loved all his team members immensely, he was a hard taskmaster at the same time! He knew the art of practising a creative fusion of aggression and affection – or practising “tough love” if I may say so. 

On this particular night, I was on project duty managing a 12-hour shift (from 8 PM to 8 AM) as a Shift In-Charge. Undoubtedly, it was a big responsibility but then I was well trained and had several years of experience in similar roles. 

Everything was running smoothly from 8 PM to 12.30 AM but then suddenly after 12.40 AM or so, we noticed some abnormality in the plant. Certain operating conditions and control parameters were showing abnormal deviations. We felt as if the entire plant was getting out of our control! We experienced abnormal vibrations and sounds coming out from the Control Room floor. You could say it was similar to what one would hear during a bumpy ride or turbulent flight. Clearly, it was indicative of some major issues brewing that needed to be identified. I felt anxious, worried, and somewhat helpless! I was handling dangerous chemicals, for god sake!

I consulted my team members, pooled their opinions but I could sense that everyone was looking at me for help and advice. They were right in doing so. After all, I was their boss, and it was my responsibility to ensure that the plant gives an optimal performance during my shift. At a personal level too, I tried to analyse the problem and thought of several turn-around strategies but then I was not able to pinpoint the problem; forget finding the solution!     

Frustrated and perplexed, I dialled the residential number of PC, my boss. It was the last step to take. I was hoping that he would give me an instant solution. But then the way our conversation unfolded compounded my problem!

These conversations are etched in my mind because of the night unravelled. I will list the series of brief conversations we had.

THE FIRST CALL AT 1:10 AM:

Anxiously, I called him and despite the unusual hour, he was typically calm.

PC – Hello! Tell me, Tandon… What I can do for you?    

KT – Sir, there is a serious problem in the plant! (I narrate the problem to him.) I am not able to fix the same… What do you suggest we do, Sir?

PC – Sorry Tandon…I cannot help you! This is your job! 

To my shock, he did not even let me protest. He had abruptly disconnected the call. I went back to work trying to work out something to report!

THE SECOND CALL AT 1.30 AM

After a few futile efforts to set right the plant’s condition, I again called PC with growing anxiety. But this time his tone had changed. He was mildly annoyed.

PC – Hello, PC speaking.  

KT – Sir, I am not able to fix the problem! 

I am sure he could read the desperation in my voice, but before I could say anything more, he cut me off…

PC – I was under the impression that you were a first-class Chemical Engineer!

He disconnected the call again. I kept wondering about how he could reprimand me at such a crucial juncture! I needed a solution urgently!

THE THIRD CALL AT 1:45 am.

You could imagine how totally helpless I was to keep calling him for within the hour. I swallowed my pride and called PC again. Hoping to get through him, before the problem worsened.

PC – Sorry Tandon! I have no help to give you.    

And before I could put in a word, he disconnected the call again. 

I was at my wit’s end! This was not training! This was a real-life problem with real consequences! How could he take the matter so lightly! How much longer should I play along with being insulted and ridiculed? I was looking up to him for help, and he kept refusing me so callously!

For the very first time, I was feeling terribly annoyed at PC. I was seething with rage but then there was nothing I could do! I thought of this popular quip: “The boss may not always be right, but he always is the boss.”

 PUSHED TO A “DO OR DIE” SITUATION

It was 2.10 am and the problem stared at me. I decided not to call PC again and thought of the predicament before me. It seemed like it was a do or die situation.

I called my Assistant and told him to get me a large cup of steaming hot coffee and requested him to leave me alone in my cabin. He promptly obeyed my instructions, closed the glass door behind him and left.

For a few minutes, I closed my eyes, tried to analyse the situation with a cool mind, and gave full focus to the problem as if I were an Einstein or a Newton! Soon, before the coffee cup was empty, I had clearly thought of 3 specific remedial actions. 

I jotted these points of action on a piece of paper, called the main plant operator and handed over these directives to him. I told him to initiate the action plan. After that, there was nothing left to do but the whole team to wait and watch. In the next ten minutes, he did exactly what I told him to.

It took 30 more minutes, and to our utter surprise, the plant was returning to normalcy. Indeed, it was a great moment for all of us! We cheered!  

Around this time, my phone began to ring. It was none other than PC calling me back!

THE FOURTH CALL AT 2.50 am: 

I received the call with confidence and joy. 

PC – How is the plant now, Mr Tandon?

KT – Plant is perfectly normal, Sir!

PC – I knew it!

He spoke these three words, and he cut the call again. But this time, my fury had melted. Clearly, PC had been awake at this hour and worried too! He trusted me and pushed me so that I could rise to the occasion! 

CASE ANALYSIS: LEADERSHIP PIPELINE

Let us look back and pick out important learnings from this experience. 

Photo by Pixabay on Pexels.com

First, it was “a calculated move”: 

While I was feeling furious on him for not helping (spoon-feeding) me – he was looking at a much bigger picture! He was busy thinking as to how to use the crisis at hand to create another competent leader and problem solver in his team. 

All the drama he played during those three telephonic chats was an intentional act on his part to pull me out of my comfort zone and position me as the smart leader/manager who leads from the front and sets an example to his team members. 

Second, IT was “leAding by example”: 

He was not acting out in anger as I initially thought. While I was tensed under pressure, struggling to solve the plant problem, PC was also not sleeping! 

The stakes were high! If I had failed the chemical slurry would have to be thrown out and the plant would have suffered a colossal loss in both production material and costs! 

He still did not buckle under the pressure and resort to micro-managing my actions. He put faith in my intelligence and was ready to check-in with me within an hour. His appreciation in the end, not only made me forget my anger but I also gained respect for him as he unlocked my inner potential!

A TRIBUTE TO MY LEADER!

PC is no more with us. He died long back. But his memories are all fresh in my mind even today. I have been narrating this story to my students for the last 10 years in my classroom sessions.

Today, I thought of publishing this story in my blog as a tribute to him!   

RIP, dear PC!

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What would you choose to be- Efficient or Effective?

Photo by Alex Green on Pexels.com

If there was a choice presented to me to hire an efficient or an effective manager (with the condition that I am not allowed to choose one who is both efficient and effective) – I shall reject the efficient and choose the effective…. Want to know, why? Read on…


As a manager, you must be effective first and then efficient. Before I explain the meaning of these terms, let me give you few examples. John, the Production Manager at a bakery in Nasik, is busy rolling out buns even though he has the pressure of dispatching bread loaves against an order which is already delayed. Then, there is the example of Priyanka, a young entrepreneur managing her popular boutique in South Mumbai. She is busy with production planning for the next quarter while there are 7 serious customer complaints pending for over last 4 days. Even a routine E-mail has not been sent to these customers acknowledging their concerns! Finally, think of this example— a young student called Rohan has his accountancy examination tomorrow morning but he is putting his efforts on improving his English vocabulary. He believes that good English is necessary for his professional future.

None of the protagonists in the above examples (John, Priyanka, or Rohan) are wrong. They are faced with multiple urgent tasks to do. All of them are intelligent, hardworking, efficient, and sincere professionals. They are also focused towards their goals. But then the way they fix their priorities at any point of time is certainly wrong.

If I were to properly advise them – John should have been rolling bread loaves and not buns. Priyanka’s priority should have been attending to customer complaints first and doing production planning later and Rohan should have given preference to preparing for his tomorrow’s examination rather than focusing on improving his English vocabulary.

Now, let me get back to the terms I introduced earlier – effective and efficient. Being effective means that you clearly know what is necessary and important for you to do at any time. However, being efficient means working in the right manner so that you complete the work using minimum resources. In fact, efficiency has to do with economizing on resources and/or to bring down the cost of production or the cost of doing work in any manner whatsoever – like minimizing resources, improving production cycle, reducing down-time, cutting wastages and pilferages to a minimum.

Therefore, I urge you to always remember:

While effectiveness is doing the right things, efficiency means doing things in the right manner.”

By the way, this is the bookish definition of these two extremely powerful words in business management commonly found in most management textbooks. However, this choice continues to perplex accomplished professionals and students alike!

What would you choose to be- Efficient or Effective? Read More »