Business

The ecosystem that creates a Great Business…

The location of your business matters too!

You are considering starting your entrepreneurial venture at a particular location within a town, city, or state of India. Pause for a while and think aloud – who are the people/agencies and what are various aspects and/or factors – that are going to help you in your endeavour? The absence of such people and factors may work as a hurdle in your progress or at least slow down your progress.   

Your business or entrepreneurial ecosystem is nothing but a constellation of all such people, companies, and government/non-government agencies that surround and support you. They help you develop your start-up in your region and provide much-needed acceleration to your efforts.

An entrepreneurial ecosystem comprises multiple stakeholders who come from both the private and public domains, interact among themselves and help promote the creation of new businesses, economic development, and value creation within a geographical area.  

I firmly believe that an effective ecosystem includes start-ups themselves, their founding entrepreneurs, employees/teammates, contract persons, and all other funding agencies like Banks, DFIs, Venture Capitalists, Angel Investors, crowdfunding agencies and others. I would love to include various incubators (within and beyond IITs in various colleges and universities), co-working spaces, community groups, various bloggers, those organizing business plan competitions, technology and other support organizations. A supportive ecosystem will also include various consultants, advisors, experts, professional service providers, law firms, accountants, and investment bankers.

The marketplace is growing fast, and rapid development is taking place everywhere. Companies that were never into digital marketing are now looking for content writers and social media managers after COVID-19. In such cases, retaining existing talent turns out to be more economical than getting new talent.

The place where you establish your business can have a great impact on the success of your business. Do you have a family-based business in your hometown, and you want to do your new venture at the same location? Or you are open to moving to any location which suits your project. It is not always an easy decision and several social and emotional factors (besides professional and logistical) come into play. 

As brought out above, your ecosystem has a great role to play and can impact your business success in a big way. There are places like Silicon Valley, Montreal, Mumbai, or Gujarat which are conducive to entrepreneurial growth. Then you have Uttar Pradesh and Bihar in India which are not so supportive of entrepreneurial growth. We have several examples of entrepreneurs who moved from eastern to western India and flourished. Others moved from western to eastern India and flopped. There is nothing sacrosanct about it and there are also many exceptions. 

Each business is also an ecosystem like a family!

Having decided on the broader locational aspects, entrepreneurs can work from home or virtual office initially. A small office or workplace can be set up later. I have seen entrepreneurs who have started business sitting all day in their car/vehicle. One can always rent a desk in a business centre depending upon the need. Even, Business Incubators can also be a good option depending upon the specific situation – more particularly if one is handling a scientific or technology-based business. There are umpteen number of options – all will depend upon your specific circumstances and priorities. 

If you want to own your premises – it may involve acquiring land and constructing a building. Alternatively, you can rent or lease suitable premises. An administrative and marketing office at a prominent location may however be necessary depending upon the kind of business you are doing. A proper cost-benefit analysis must be done for all options before arriving at a decision.

Before I conclude, I would like to mention certain crucial aspects that are essential to ensure that entrepreneurial ecosystems promote self-growth as well as the growth of entrepreneurs. These are:

  • Entrepreneurs – People who work hard to grow and create value.
  • Talent – The organization will grow only if the talent is brought into the company, trained, retained, and nurtured.
  • Knowledge – Entrepreneurs require help in terms of knowledge and resources, especially at the beginning. Entrepreneurs must recognize the talent who provide knowledge and retain them.
  • A Conducive Culture & Enabling Leadership – Conducive work culture and policies. Effective leadership will also provide various kinds of support to the team.
  • Critical Resources – Availability of finance, human capital, and markets that are venture friendly for products. Availability of Legal Framework and Support
  • Diversity – Diversity and Inclusion in the entrepreneurial ecosystem. 

The ecosystem that creates a Great Business… Read More »

No profits! Unless you create value…

In my role as a professor of business and management to undergraduate and post-graduate management students for over a decade – I have been telling my students that the entire art and science of business can be summarized as – creating value, communicating value, and delivering value to all the stakeholders of the entrepreneur’s business. Somehow, I always found this definition of a business to be the best. Alternatively, we may say that the purpose of any business is to create value (through work), sell or trade it to customers, and capture some of that value as monetary surplus that results in profits for the entrepreneur.

I read an interesting thought somewhere that “value is created through an irreversible process that gives a resource’s ‘order’ greater usefulness to other humans.” Under this definition, almost any activity can be value-producing. Let me give a few examples: offering physical help to anyone in need, summarizing your professional experience of several years to author a book, converting unrefined sugar from a factory to manufacture orange candies, and deploying the cumulative technical knowledge of a team of engineers to create a software, etc. 

We can also define value addition as the selling price of a product (that customers are willing to pay) minus the direct cost of inputs required to create that product. Entrepreneurs try enhancing value addition in their businesses by adopting several strategies like providing additional features or attachments in the products (like special anodized handles in refrigerators, costly fused buttons and/or fixing pearls and precious stones in apparels), offering free and/or faster home deliveries, and providing customer-friendly after-sales services, etc.      

All businesses must create value, but some types of value (and methods of value creation) are more useful than others. Creating value by producing a commoditized product is not a pathway to success. If your industry is in competitive equilibrium, the death of your business would not matter to the world: some other undifferentiated competitor will always be ready to take your place. This is the condition for most businesses — what they sell is not unique, but generally substitutable. 

If you want to create the kind of value that builds a lasting and successful business, you must be unique. All happy companies are different: each one earns a monopoly by solving a unique problem. This set of ideas is really to lead-in in studying competitive advantage, the ‘how’ of developing and delivering on this unique value proposition. What does your business do that others cannot match? We call this approach Product differentiation. Production differentiation can be successfully deployed in a larger market segment as also in a niche market. 

Delivering a commoditized product with a radically improved cost structure is certainly a Low-Cost Competitive Advantage, and is a very worthwhile method of value creation. We call this approach Cost Leadership. Cost Leadership can also be successfully deployed in a larger market segment as also in a niche market. 

Porter’s Value Chain

To understand – how the value is created within organizations, we must learn about the famous strategic management tool called Porter’s Value Chain (PVC). PVC works by breaking an organization’s activities down into strategically relevant pieces so that you can see a fuller picture of the cost drivers and sources of differentiation, and then make changes appropriately.

Primary activities in the PVC are the processes that do the ‘work’ to create the value that customers are paying for. These are summarized below:

  • Inbound logistics — These are all the processes related to receiving, storing, and distributing inputs internally. Your supplier relationships are a key factor in creating value here.
  • Operations — These are the transformation activities that change inputs into outputs that are sold to customers. Here, your operational systems create value.
  • Outbound logistics — These activities deliver your product or service to your customer. These are things like collection, storage, and distribution systems, and they may be internal or external to your organization.
  • Marketing and sales — These are the processes you use to persuade clients to purchase from you instead of your competitors. The benefits you offer, and how well you communicate them, are sources of value here.
  • Service — These are the activities related to maintaining the value of your product or service to your customers once it has been purchased.

Support activities in the PVC comprise procurement, human resource management, technological development, and infrastructure. These activities support the primary activities mentioned above.

Any business will have some version of each of these activities, even if it is just a one-person service company. This set of primary activities are the foundation for creating value as an organization. In the end, we must remember that without creating any value addition, we are not going to get into the profit zone.

No profits! Unless you create value… Read More »

Is your business customer-centre? #GreatMinds

We all know the importance of customer in business – the customer is important to all types and all sizes of businesses. The customer is one boss we all must try to please – he pays our salaries, meets our daily needs, puts our children to school, pays our medical bills, and provides several other amenities to us so that we lead a happy and comfortable life. Customer service starts with the ability to listen to the customer and find out through polite questioning what he/she needs or wants. Customer service and contact with a client mean that the customer will be heard, and his/her problems will not go unanswered or ignored. It also means getting to know your client, his/her likes-dislikes, ideas, background, etc.

Here’s what Bill Gates, American business magnate and co-founder of Microsoft, has to say on customer centricity:

WHAT DO YOU THINK?

Let me know in the comments section.

In this ongoing series #GreatMinds on my blog, I am shining a spotlight on the important ideas that some very successful people keep talking about in their public life.

Is your business customer-centre? #GreatMinds Read More »

What makes a Great Business Organization?

Your assessment and choice of the workplace and/or the organisation you associate with will impact the chances of your eventual success in a significant manner.

As we all know – an organisation is a group of people who come together voluntarily to pursue a common goal, have a hierarchy and follow a set of rules. Today, in this post I shall focus upon business organizations only – these could be trading, manufacturing, or service organizations from any domain or vertical of the industry. The central theme of today’s post is to discuss the factors that make an organization a great business organization – to do business with, to join as an employee, to associate as a partner/director, or to collaborate in any other manner, whatsoever.   

This has been a contemporary topic and a lot of published information is already available from secondary sources. The internet is also inundated with such articles. Most importantly, we all know about the existence of a Global Authority – Great Place to Work® engaged in creating, sustaining, and recognizing High-Trust, High-Performance Culture™ at workplaces. Every year, this institution is partnering with more than 10,000 organizations across 60 countries and helping them build a great work culture for their employees.

A great business organisation will strive to build cross-functional teams that work together to design the right people practices. Such an organization will promote the concept of a diverse and inclusive workplace and build a high-trust, high-performance culture. It goes without saying that working at such a company will provide you with unparalleled opportunities.

Leaving aside the in-depth theoretical analysis of a great place to work, I am trying here to build a framework that can be used by all young students aspiring for a new job, young executives aspiring for a better company/job profile, senior professionals, and entrepreneurs who look forward to create suitable forward linkages with great organizations in their larger business/professional interest.

YOUR CHECKLIST IS HERE:

THIS IS THE LENS THROUGH WHICH YOU CAN EVALUATE COMPANIES WITH WHOM YOU WANT TO ESTABLISH A PROFESSIONAL RELATIONSHIP. IN FACT, DURING YOUR INTERVIEWS/DISCUSSIONS WITH YOUR PROSPECTIVE COMPANY, YOU CAN RAISE SEVERAL QUESTIONS FROM THE FOLLOWING LIST TO ENSURE THAT YOU HAVE COLLECTED ALL NECESSARY INFORMATION RELEVANT TO YOUR SITUATION.

  • Read about the company and the business group to which it belongs, about the founders, whole-time directors, and senior management members of the company. Check the track record of the company – how it has performed during the last 5 to 10 years?
  • What is their operating philosophy, value system, ethical core? What kind of respect do these people command among their customers, employees, shareholders, and other stakeholders including society and the Government?
  • How are the corporate management and corporate governance practices at the company? You can glance through few annual reports of the company – particularly the Director’s Report and Auditor’s Report to know the truth. Learn about ethical practices and CSR initiatives of the company. 
How is the company’s ethical core? Is there an effective leadership pipeline?
  • A careful examination of the annual report of the company may give you a lot of idea about the future programs, projects, and investments of the company. It will tell you about growth prospects, portfolio planning, upcoming collaborations, and much more.
  • Assess the leadership potential in the top management. How do people in the senior management take care of executives and supervisors in the middle and lower management levels? Do they build leadership pipelines to develop and train future leaders from within the organization?
  • It may be worthwhile to check the important financial parameters and ratios from the balance sheet of the company to understand the liquidity and financial position of the company.
  • You must look for Sales Volume, Sales Value, EBIDTA/Sales Ratio, Cost of Production, Net Profit, and Cash Flows in particular. Other important parameters and ratios where you can focus your attention are the Current Ratio, Debt/Equity Ratio, Break-Even Point, NPV, IRR, and others. 
Take a look at the company’s financials, pending litigations and its reputation.
  • Besides financials – also look for the other perspectives like learning and growth opportunities, internal business processes, and customer-centric initiatives of the company. These three perspectives along with financials as mentioned earlier will give you a complete idea about the performance of the company.
  • Is the company regular in complying with the requirements of various statutory and regulatory authorities? Also, try to find out about the pending litigations against the company and legal suits initiated by the company. You may have to exercise special care and find such information tactfully. 
  • Are HR practices in the company conducive to the growth and development of employees? How does HR contribute to developing a learning culture in the organization? Does the company have an effective Knowledge Management System (KMS) in place?
Are the HR practices of the company conducive to employee growth?

An exhaustive exercise like the one presented above may not be necessary in every case. You may expand or contract the scope of this exercise depending upon your specific requirement.

If you are a young person wishing to join a company as a trainee or junior employee, your concerns will be different as compared to a person joining at a senior position with fat salary and larger responsibilities. Both of you will have to deploy different lenses to do the analysis. Likewise, an entrepreneur will have a different perspective on this analysis.

However, one thing is important irrespective of the fact that who is doing the analysis: It must be doubly ensured that the company we are going to associate with is fair and honest to all its stakeholders and further that the company operates from an ethical core. 

What makes a Great Business Organization? Read More »

How important is financial control to you? #GreatMinds

Use budgets to do effective planning and control. You can deploy budgetary control with advantage for all aspects of your business – like production, income, capital and operational expenditure, revenue, and others. The process comprises – setting goals or targets, performing, measuring performance, comparing performance with targets, finding out deviations (feedback), and initiating suitable corrective actions.

Here’s what John Maxwell, American author and speaker, has to say:

WHAT DO YOU THINK?

Let me know in the comments section.

In this ongoing series #GreatMinds on my blog, I am shining a spotlight on the important ideas that some very successful people keep talking about in their public life.

How important is financial control to you? #GreatMinds Read More »

Managing your finances and relationships #GreatMinds

If you want to live a very comfortable and satisfying life, it is extremely important that you manage your personal finances very well – be it your earnings, expenditures, investments, and risks. This apart, you must also work on your knowledge management (learning orientation) and relationships (networking) skills. Develop a conducive eco-system which supports your personal and professional goals.

Here’s what Warren Buffet, American investor and business tycoon, has to say:

WHAT DO YOU THINK?

Let me know in the comments section.

In this ongoing series #GreatMinds on my blog, I am shining a spotlight on the important ideas that some very successful people keep talking about in their public life.

Managing your finances and relationships #GreatMinds Read More »

Choosing a business partner: Mind over heart?

Photo by fauxels on Pexels.com

Let me start with an anecdote (*names changed):

When Abhishek* was a young man in his late twenties, he engaged me as his professional consultant and mentor for his dream project. He wanted to start his own business as a first-generation entrepreneur and had been working on his business plan for the last few months. For the most part, he had already decided on several critical parameters of his project. Although one issue kept giving him pause: he kept rethinking whether he should do the business all alone or should he involve co-promoters/business partners? 

Abhishek had put this idea across to me many times: He dearly wished for one of his college friends, Mohit*, to join him in this start-up as a co-promoter. They were very good friends at college where they were pursuing their MBA. They were also roommates in the hostel. Abhishek generally spoke quite highly about Mohit. He was impressed with Mohit’s extensive contacts and networking abilities, his resourcefulness, and his technical as well as managerial skills. Abhishek would often passionately back up his friend and talk to me about how they will make a wonderful business team. Together, he added, that they could each provide their business with the necessary inputs needed to run it effectively.   

I was neither in favour of nor against Abhishek’s choice of opting for Mohit as his co-promoter. But then I was not endorsing the way Abhishek was analysing the situation. I was sceptical. Abhishek was trying to take an emotional decision without undertaking any structured analysis of the situation. With his best in mind, I wanted to alert him to all the pros and cons of the situation before he takes the final call on such a vital aspect of his project. 

The story of Abhishek is not an isolated one. It is all too common.

In my decades of experience in dealing with businesses and entrepreneurs, I have come across so many young men and women who are excited by the idea of starting their businesses in collaboration or partnership mode. This is neither right nor wrong, but one must proceed with caution. The entrepreneur must be convinced about the reason for their choice.

Let’s think aloud about this for once:

What is the need of having a partner? Why can’t you manage your business alone? I would argue that all the resources—physical, financial, human, or informational— can be bought with money. There are advisors, consultants, functional experts, and professionals adept at technology always available to provide you with necessary support. What does one truly need a business partner for?

Photo by Marcus Aurelius on Pexels.com

This person you are enjoying eating dosas with, discussing money-making ideas in the canteen, may or may not have the tenacity to make your ideas real together!

That person you are sharing a smoke with next to a tea-stall, solving imaginary business problems, may or may not be able to support you when you face a real crisis!

They may be a great intellectual soundboard but does it translate well into a joint partnership?

What is expected of a co-promoter or partner?

One may look for a co-promoter/partner for reasons like – building up the equity base, pooling the knowledge/expertise, fulfilling promises with friends, emotional reasons, coping with frustrations in business, and moral support. Inviting reputed professionals, consultants, domain experts as members or invitees on the company’s board and/or committees is something entirely different and should not be mixed up or confused with joint ownership. Whatever be the reasons for such an association, you must understand the point of view of your co-promoters, partners/directors, and act accordingly.

Do you share the same entrepreneurial vision? Will they make the same level of effort?

Partners/directors who hold a minority stake in business tend to ditch the main promoter during difficult times (when they are needed most) and walk away consoling themselves that it was a bad investment for them.

It is necessary to ascertain whether such partner(s) or director(s) are sharing the entrepreneurial dream and/or vision of the main promoter and are willing to make necessary sacrifices or simply interested in the venture as an investor. Partners/directors who are inducted into business must either bring in equity/quasi-equity and/or some complimentary technical or professional strength. 

Importantly, the organization must get the benefit of functioning under the umbrella of a competent and stable top management. This objective is defeated when the chosen director/partner sits at the fence, and acts only as an “investor,” disengaged with the actual work of running the business. They may end up giving an impression of their involvement in the functioning of the organization but not really commit their time and effort.

How to guard against conflicting self-interests?

My observations are that when the business is being handled by two or three co-promoters (as partners or directors) who share equal stakes – the situation may be more acceptable. In such cases, it may be a good idea that the management of the company may be entrusted to a COD (Committee of Directors) instead of a single person heading the company as Chairperson/Managing Director.

Further, to secure the business from being jeopardized because of issues among partners/directors and to ensure the trouble-free working of the organization, the main promoter should insist that a suitably structured memorandum of understanding (MOU) defining the role of the incoming partners/ directors is signed and executed. The MOU should clearly spell out possible exit options if any partner/director decides to exit from the business at any point in time for whatever reasons.

Remember – if we want peace, we must prepare for war. All this must be done after seeking necessary legal advice.

Incompatibilities between cofounders start unfolding with the passage of time.

Some of the typical incompatibilities include:

  • The reason they have teamed up is simply that they were in the same class or they were part of the same cricket team.
  • They have never spent significant time with each other outside the familiar setting and thus have not seen how the other handles stress and operates in a variety of environments.
  • They have not considered each other’s values and motivations carefully enough. These are likely quite different.
  • One or both co-founders have no experience in the market.
  • While one is committed and immersed, the other just likes the idea of being “part of a start-up”.
  • Instead of working from mutual and complementary strengths, the entire reason for the union is based entirely on the insecurity of having to go for it alone.

So, are partnerships doomed to fail?

Of course not. There are plenty of success stories out there in where founders who were friends have successfully kept their business and personal spaces separate and thriving. But there are some qualities that successful co-founders usually possess:

  • There is shared motivation.
  • They have complementary skill sets.
  • They have shared values and mutual respect.
  • They have deep loyalty and friendship.

The moot point is that you really must know the other person deeply. You both must be self-aware and understand how important the relationship is and be mature enough to handle the inevitable disagreements with great professionalism and understanding.

Remember that if you both want what is best for the company, you’ll always find a way through.

Choosing a business partner: Mind over heart? Read More »

The importance of a mentor in your business #GreatMinds

Young entrepreneurs from SMEs and traditional business families should be encouraged to welcome knowledgeable consultants and experts and should be open to using their knowledge and experience in developing and fine-tuning their businesses. They should be open to invite and opt for senior members from business and industry with relevant experience (and/or subject matter experts from academic institutions) for representation on their boards and/or subcommittees of the Board. 

Here’s what John C Crosby, an American politician, has to say:

WHAT DO YOU THINK?

Let me know in the comments section.

In this ongoing series #GreatMinds on my blog, I am shining a spotlight on the important ideas that some very successful people keep talking about in their public life.

The importance of a mentor in your business #GreatMinds Read More »

Planning is vital for success in business! #GreatMinds

An entrepreneur must work on the development of a sound and robust business plan to succeed in his venture. S/he must meticulously follow this business plan all through the implementation and operational phases of the business. Whereas a competent entrepreneur can create a wonderful business even from an ordinary business plan, an incompetent one can ruin even a first-class business plan with no worthwhile outcome.

Here’s what Warren Buffet, American investor and business tycoon, has to say:

WHAT DO YOU THINK?

Let me know in the comments section.

In this ongoing series #GreatMinds on my blog, I am shining a spotlight on the important ideas that some very successful people keep talking about in their public life.

Planning is vital for success in business! #GreatMinds Read More »

Failing to Plan is Planning to Fail!

Winston Churchill, once wisely said that, “He who fails to plan is planning to fail.”

Planning is vital to your mission’s success. Remember that planning and control go together – one cannot exist without the presence of the other. For effective planning and control, you must make use of various planning and strategic management tools. 

Strategic Planning Tools

You can deploy SWOT Analysis for undertaking the situation analysis, PESTEL Analysis for scanning of the external environment, BCG Matrix for doing Portfolio Planning, Porters Five Forces Model for formulating your competitive strategy, and Balanced Scorecard for analyzing the performance of an enterprise. Likewise, there are many more tools to help you with every aspect of your business planning and control. 

You should also go for building necessary organizational systems, instituting monitoring, and control mechanisms regularly. 

Business Plan Document

Your Business Plan document is your key to success. Prepare a good business plan and navigate your business according to it – modifying and adjusting the plan to respond to the fast-changing dynamic business environment. 

There should be no hesitation to undertake a comprehensive planning exercise only because your project is small.

You have every reason to undertake a detailed in-depth appraisal of your proposal – howsoever small. A detailed appraisal of any small business opportunity or project need not be complicated but is crucial and vital to your success. You must undertake a detailed and thorough planning exercise and study each aspect in detail. All these aspects must be captured well and documented in form of a structured business plan or a detailed project report (DPR). 

Start with a detailed draft statement of the business plan which can later be refined based on successive in-house brainstorming sessions and/or consultations with experts and persons with more knowledge in respective fields. 

Consultants & Mentors

Wherever and whenever required – outside professional help of high quality must be sought without the least hesitation. 

Entrepreneurs (particularly those running family-based businesses) are generally reluctant to accept such help from outside. They show indifference towards getting advice and professional help from such consultants and experts either for ego reasons or for reasons of security. Such entrepreneurs think and believe that professional advice and inputs from experts and consultants are only meant for large businesses and are not required for their small businesses. On the contrary, they believe that they can solve their problems on their own without any outside help. 

Young entrepreneurs from SMEs and traditional business families should be encouraged to welcome knowledgeable consultants and experts and should be open to using their knowledge and experience in developing and fine-tuning their businesses. 

It can be a very good idea if young entrepreneurs invite and opt for senior members from business and industry with relevant experience (and/or subject matter experts from academic institutions) for representation on their boards and/or subcommittees of the Board. 

Such intervention by an outside professional consultant/expert may help the enterprise in several ways including aspects like refining/re-defining the Business Models, designing suitable control systems, designing training and capacity building programs for executives, providing useful counsel on various commercial, statutory, and legal matters. 

How do Small Businesses benefit from planning?

Proper Planning is 100% essential for ensuring success of any component (or several critical components) of your small business.”

Institution of effective planning and control systems – both during the project implementation and operation phases can prove beneficial to the entrepreneur in one or more of the following ways:

  • Ensuring that the project or the program is completed without unwanted cost and time overruns.
  • Ensuring that the scope of the project is not altered during the project gestation period and if there are any unavoidable changes in the project scope, these are thoroughly discussed with project sponsors – so that cost and time frames are revised suitably.   
  • Meticulous planning and control systems during the operation phase of the project will ensure that all-important operational parameters like cost of production, expenses on salaries and wages, financing charges, promotional and advertising expenses, lease rentals, and other avoidable expenses are kept under check.
  • The firm can deploy suitable strategic planning tools to undertake structured performance evaluation in various areas like Quality Control, Customer Relationship Management (CRM), Portfolio Management, Competitive Analysis, and others. 

Are there any other planning tips and operational practices that you have followed in your business to your advantage? Let us know in the comments below. 

Failing to Plan is Planning to Fail! Read More »